Job BoardTechnical Service Representative, Donkin, NS
Technical Service Representative, Donkin, NS
Komatsu Mining Corp. provides advanced equipment, systems and direct services to the global mining industry. We partner directly with our customers, enabling them to achieve zero harm, the highest production and lowest lifecycle cost for their mining operations. Komatsu Mining’s industry-leading product brands include P&H, Joy and Montabert and our integrated technology, services and solutions are a critical component of mining operations in a variety of commodity markets including energy, hard rock and industrial minerals.
Komatsu Mining brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Komatsu Mining designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people, and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold and other mineral resources and the company employs 14,000 people worldwide.
Komatsu Mining is continuously working to make mining operations safer and more productive. With Komatsu Mining's innovative equipment and life-cycle services, mine operators are able to consistently achieve the lowest cost per unit of production over the life of the equipment. Please visit our website https://mining.komatsu/ for more information.
Komatsu Mining has a full time and permanent positon for a Technical Service Representative (TSR) at Donkin Coal Mine located at 750 Long Beach Road, Donkin , NS, B1A 6P2. This is an underground position.
The TSR will be responsible for troubleshooting, repair, and maintenance of electrical as well as mechanical aspects of Komatu’s underground heavy equipment and components according to defined specifications. The TSR is also responsible for new equipment commissioning and training at customer sites with minimal supervision. The role will provide support for upgrades and programming, perform maintenance and preventative maintenance and lend technical support to equipment assemblies for the project. In addition, you will also be required to attend meetings and provide the customer with reports and advice on the assembly progress.
-Be available for continuous miner build, commissioning stage, and follow-up repair and service
-Provide technical support for our product lines on customers’ site; research and troubleshoot issues
-Inspects/audits equipment for proper performance and determines faults and malfunctions
-Apply hydraulic, mechanical and electrical knowledge to equipment and issues
-Adjust equipment & repair/replace defective parts components or systems according to scopes of work
-Tests repaired equipment to ensure proper operational performance
-Completes accurate time records, technical service reports, failure reports, etc
-Stays current with industry, customer, product developments and technical best practices
-Builds strong relationships with internal and external customers to ensure smooth operations and customer satisfaction
-Interface current field issues with our Engineering group to assist, rectify and improve repetitive or critical issues
-Coach customer maintenance personnel on equipment maintenance techniques and standards
-Ensures customer follow up and satisfaction within area of primary responsibility
-Complies with Komatsu as well as the customer safety policies/procedures and applicable regulatory, customer or industry requirements
-Strives to find safer ways for customers to work with Joy Global products
Qualifications (Education and Experience)
-Electrical Journeyman certification from any jurisdiction, with strong mechanical hydraulics experience
-A dual ticket (Electrician and millwright) will be an added benefit
-Underground coal mine experience
-Workplace language is English
-Able to participate in machine building and commissioning phases of new equipment
-Understand operation and function of Komatsu underground mining equipment, and be capable of accurately diagnosing problems. Possess proven experience troubleshooting mining machines while working in an underground environment plus demonstrated electrical proficiency on high voltage electrical equipment
-Must have expert knowledge of Komatsu’s underground mining equipment specifically Joy Continues miners (HM9 HM21, HM31) and shuttle cars,
-Experience in testing the above mentioned equipment for proper performance
-Superior customer service skills and communication skills are required
-Knowledge of electrical, mechanical and hydraulic systems.
-Excellent people skills
-Adjust, repair or replace all defective equipment parts, components or systems at customer sites
-Must have a track record to maintain a safe and clean work environment
-Willingness to work overtime when required
-Must be able to work with minimal supervision but also participate in the work of other mechanical and electrical journeymen and apprentices within the field environment
-Knowledge and experience working with Microsoft Office (Word, Excel, Project)
Wage & Benefits:
-$ 47.58 per hour and eligible for Overtime after 40 hours
-Health and Dental benefits, Life Insurance, Accidental Death and Disablement Insurance (ADD), Short Term Disability, Long Term Disability and Vision Care
Thank you for your interest in Komatsu Mining however only selected candidates will be interviewed.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment.
Please submit your resume via email to email@example.com